How long will it take to receive my order?
Our average lead time for production is 2-5 business days from purchase date.
Shipping is conducted via USPS for domestic and international orders.
Standard First class mail averages 3-5 days for delivery
Priority Mail takes 2-3 days for delivery
Priority Express takes 1-2 days for delivery
**International shipping times may vary but on average take 10-25 days for delivery.
***We do not cover International customs charges. Customs charges are covered by the purchaser of the item at the time of receipt.
Does Free Shipping apply to international orders?
Unfortunately, at this time we only offer free shipping for domestic orders.
How many characters can I have engraved?
We like to keep our engravings less then 15 words. The more characters required to engrave the smaller the font we have to use which can sometimes make the back of our watches hard to read.
What is a digital proof?
A digital proof is a digital rendering of your provided text/image prior to engraving, to allow changes or modifications if needed. Digital renderings are sent via email prior to engraving.
Can Grain+Oak wooden watches be easily resized?
Yes they can! Our watches can be taken to a local jeweler to be resized, they generally offer this a free service too! In addition, if you rather not take your watch to a jeweler we do offer a watch resizing service. Last but not least, we do sell watch resizing tools that allow you to resize your wooden watch yourself. Click here to check out step by step guide on how to resize your wooden watch!
How do I take care of my wooden watch?
We've put together a list of helpful tips to ensure you get the best use out of your new wooden watch. Click here to view our wooden watch care guide.
Do you accept returns?
Yes we do! Check out our dedicated Warranty and Returns page here for more information.
Where do you ship from?
Our products ship from Atlanta, Georgia.
How can I find out about promotions and discounts?
Please follow us on Facebook, or Instagram to stay up to date on new product releases, discounts and promotions! We really like when our customers to share photos of there purchases on instagram, please tag us at #grainandoak
Have another question that should be added to our FAQ page? Send us an email at firstname.lastname@example.org with any questions, we love hearing from our customers!