Ordered a wallet with the initials "PLJ" on the front, but the wallet I received had "PLG" engraved. The receipt showed it should have been "PLJ" so I contacted them to see what could be done. It was a gift and I paid for expedited shipping to receive it in time. They were very quick to respond and got a corrected one shipped out the next day and I received it in time.
Everyone makes mistakes from time to time, but the true test of character is how you respond when it happens. They responded quickly and with great service. A+