Yall, I have to rave over this company! I ordered this watch for my husband it was part of his gift for our wedding day. On that day a hand came detached from the original watch. It happens! So i contacted Grain & Oak and they replaced the item as well as duplicated the personalization at no cost to me. The new item was shipped and we received it within 3 days! My husband has been wearing his watch every day. He loves the personalization, he always brags about how lightweight it is. He is proud to show off his Grain & Oak watch. And as his wife I can assure you we are pleased with the watch and the customer service. We will be return customers! Thanks Grain & Oak for helping me make our special day that much better!