I ordered a watch a week before our wedding. It was beautiful. The engraving was perfect. And it came within days!! I had ordered a resizing tool and I’m not sure if I overlooked it or if it was missing from the package, but I emailed them - they responded within an hour and overnighted the shipping of the tool to be sure I had to give to my future husband. Not only that but they included a note of congratulations!! I am so beyond happy with the watch itself and the incredible customer service! I will recommend time and time again!!