Step 1: Please type your original order number in the designated text box, add to cart and complete your purchase. The address provided here is where the watch will be returned to. Return your watch to the below address and include your original order number in the package as well as a brief description of the issue for faster processing. Step 2: Return your watch to the below address and include your original order number in the package as well as the number of links needed to be removed or the wrist circumference.
Grain & Oak PO Box 1758 Huntersville, NC 28070
Step 3: We will repair and return your watch as soon as it is received, the price paid here includes return shipping.
Shipping and Delivery
Our average lead time for all orders is 2 business days for engraving. Rush orders must be requested via email or chat to ensure timely turnaround.
Standard Shipping: 2-5 days for delivery Priority Mail: 1-3 days for delivery