Step 1: Please type your original order number in the designated text box, add to cart and complete your purchase. The address provided here is where the watch will be returned to. Return your watch to the below address and include your original order number in the package as well as a brief description of the issue for faster processing. Step 2: Return your watch to the below address and include your original order number in the package as well as the number of links needed to be removed or the wrist circumference.
Grain & Oak PO Box 1758 Huntersville, NC 28070
Step 3: We will repair and return your watch as soon as it is received, the price paid here includes return shipping.
Shipping and Delivery
Standard Shipping: 2-5 days for delivery Priority Mail: 1-3 days for delivery
Lead times for engraving are subject to change but on average take 3-5 business days. Orders requesting a digital proof will experience longer lead times during November and December.
Our Christmas order cut-off for 2020 is December 5th. Orders placed after this date are likely to arrive, but not guaranteed due to delays with UPS and USPS at this time.