Step 1: Please type your original order number in the designated text box, add to cart and complete your purchase. The address provided here is where the watch will be returned to. Step 2: Return your watch to the below address and include our watch repair form in the package for faster processing.
Grain & Oak PO Box 1758 Huntersville, NC 28070
Step 3: We will repair and return your watch as soon as it is received.
Shipping and Delivery
Standard Shipping: 2-5 days for delivery Priority Mail: 1-3 days for delivery
Lead times for engraving are subject to change but on average take 3-5 business days. Orders requesting a digital proof will experience longer lead times during November and December.
Our Christmas order cut-off for 2020 is December 5th. Orders placed after this date are likely to arrive, but not guaranteed due to delays with UPS and USPS at this time.
My husband absolutely loved the watch I got him for our anniversary so naturally he was devestated when he accidentally broke it. Not only was Emily quick to answer all my questions before hand but the repair was amazing and super quick to gwt back to us! The watch is such a conversion piece and we have gotten so many compliments on it! Thank-you so so much for your amazing work and customer service!
Excellent customer service!
I was amazed at how quickly we were able to get my husband’s watch repaired. The company quickly and politely responded to my inquiry and made me feel as if I had their full attention and support.
Quick turn around, so sweet to work with. Beautiful work, and so easy to chat with. Thank you for getting the watch repair finished before his birthday! You’re the best!
One of my sons got married this summer and gave his groomsmen watches from Grain and Oak. My youngest son was in the wedding and loved the watch! He broke it while having a little too much fun at the reception. The folks here were amazing about answering my questions and making sure that the watch got repaired while still keeping the engraving intact on the back. I love the people here and the watches are gorgeous! I will definitely be back to order from Grain and Oak!